Tim L

I made an initial request at 3PM on a Monday afternoon and I needed a pet-friendly ride for Lucky, a huge golden retriever, and I to the ASPCA hospital for the next morning at 9AM.  I made the request on their website online, and then followed up with a phone call, since my request required less than 24 hours turn around.  Within 15 minutes, everything was all set up.

The ride itself was great too. The driver was a really nice guy and also very helpful. He knows the city well.  He actually hit a little traffic, and was going to arrive 10 minutes later than planned. He called me 15 minutes before the scheduled pickup time to let me know.  He then followed up with a second phone call when he was a couple of minutes away.

This is NYC and I needed a ride during rush hour. I gave myself plenty of time, because traffic happens (or rather, exists in perpetuity). I actually arrived about 20 minutes early for our appointment.  Most importantly, the communication allowed me to plan accordingly.

As it turns out, Lucky needs a little surgery to remove a growth on his paw.  He has to be back at the animal hospital between 7-8AM the following day. Again, I urgently needed transportation for us.  Taken care of with an email exchange that took less than 10 minutes.

On top of all that, the costs are very reasonable.  I can’t say enough positive things about my experience.